More about taxPRO

FAQ & Terms of Service

Answering your most common questions…

BEFORE I BUY

File Online and Share Documents

We do not provide a File Online or a Share Documents service. You may use your call to action buttons to link to your preferred File Online or Document Sharing Services. Just share your portal link with us and we will add it to the website.

We recommend 1040.com for filing online and Drake Portals for document sharing. 

Most taxPRO websites use two call to actions, “File Online” and “Share Documents”, however, if you do not have a preferred file online or share documents service then you may set your call to action buttons to whatever you would like. A popular option is “Contact Us” linking visitors to the contact page or “Schedule an Appointment” linking visitors to the appointment scheduler. The choice is yours so let us know what you prefer.

Can I change colors, text ,or images?

Yes, you have the ability to change the colors, text, and images on the website at any time using the website’s visual builder.
Do you need one of our staff to help make adjustments? We are happy to help. Just ask.

Is there a setup fee?

No, taxPRO websites do not have a setup fee.

Is there a contract?

No, however, we do ask that you keep the website for one year or pay an early cancellation fee of $125. The cancellation fee for the professional plan is $250.
This fee pays for the development and hard work our staff commits to building your website.

My domain name is registered with another company

If you have a domain registered with another company there are two options available:

  1. You may transfer your domain.
  2. You may update your nameservers.

This process is easy and we will provide assistance if needed.

I have email hosting with another company

There is no issue keeping your email with your current provider. Please make sure to notify us of whether you plan to keep your email or start using our email service.

If you’ve purchased the Business or Professional plan you may request up to 5 email accounts to be migrated free of charge. A migration fee is applied for Basic plans or if you plan to migrate more than 5 mailboxes.

Can I upgrade plans or purchase an addon later?

Yes, you can upgrade your plan or purchase addons at anytime.

How long does it take?

On average, taxPRO websites take anywhere from 7 to 10 business days. We operate Monday through Friday from 8:30 a.m. to 5 p.m. EST. We build websites on a first-come, first-serve basis. Once an order is placed our team will queue your website to be built.

Disclaimer: Domain transfers may take up to 14 days delaying the time before we can start building your website. You may opt to update your nameservers for a quick turnaround time. Our staff is available to guide you through this process if needed.

JUST ORDERED

What happens next

When you place your order, it is set into a queue. There may be a delay before we process your order. We build all sites as they are processed. Please allow 7 to 10 business days to build your new taxPRO website.

If your domain is registered with another company then you may experience a delay in your build. Additional features, requests, or addons could extend this time. Domain transfers may take up to 14 days and updating nameservers may take 24 to 48 hours for DNS propagation.

If you request additional changes or adjustments to your site then you may experience a delay while we process and complete your requests.

What should I do next?

Once your order is processed, you will receive a notification and our team will begin building your new taxPRO website.

To help us build your website promptly, please fill out our development form here…

taxprowebsite/your-website-data

The development form includes all of the sections used on the typical taxPRO site. Your content, staff, testimonials, etc. Once the form has been filled out our team will start on the next step by filling in your responses and a review will be sent to you.

Where is my site

You should receive a notification within 3-4 days after purchase to review your site. If you do not receive a notice from us, please enter a ticket at https://store.sitedart.net/ticket.

Keep in mind that between the months of December and January there may be delays. If we do not receive your website content, company logo, or if your domain name is not registered with us you may experience a delay. Please follow directions swiftly and diligently to avoid such delays.

MY SITE IS READY

Customize Website

The website design is customizable using a visual website builder. You have the ability to update colors, text, images, and move elements around on the page to adjust the layout. Our staff is available to make minor adjustments to your website as part of the plan.

Once we begin the review stage you may request minor changes including but not limited to:

  • Homepage banner image and text.
  • One color scheme change.
  • Text changes within the design parameters.
  • Contact information such as your address, phone, and email.
  • Add links, for example, new social networks.
  • Replacing images with your own photography on the home page.

Part of your agreement is a customized home page within reason of the design chosen. Some inner pages are not editable without forfeiting regular updates for those pages. If you need additional changes please contact us or open a ticket.

Changing the theme is not included. Adding new features is also not included.

Additional changes beyond the scope of the taxPRO project can be made at the rate of $85 per hour.

Wait...I want a different design

Please let us know within 24 hours after purchase if you wish to use a different design. Changing the design would require a complete rebuild of the website.

After 24 hours there is a fee of $175 for labor.

Can I call and discuss my site

We prefer all changes, edits, and instruction provided by email using our ticket system (https://store.sitedart.net/ticket). This allows us to keep a written record of what has been requested, and adjust accordingly.

We offer consultation at $85 per hour.

WEBSITE HELP

How do I login to my site?

After we have completed building your new taxPRO website you will receive an email with login credentials so you can start using your appointment scheduler and newsletter.

Please see our Knowledge Base for additional information.

If you never received this email then you may log into your site by visiting:

mydomain.com/editsite

Press the forgot password link to set a new password.

We recommend that you set a strong password.

OTHER

Can I place my website on hold for the season?

Price to pause your website:

$75 Basic
$125 Business
$175 PRO

While your website is inactive, your email will continue to be fully operational. Your website will pause until January of the coming year. Upon reactivating your website billing will resume normally.

As a note, we do not recommend placing your website on hold due to the negative impact on your SEO. While your website is on hold Google, Bing, and other search engines will learn that your site says, “See you next season” and will rank you accordingly. Search engines, like Google, love websites with quality content and when a site has little to no content it will fall down the rankings. When it is time to reactivate your website you may notice that your customers cannot find your website on search engines or they have a really hard time finding it.

EMAIL

How do I create and manage my email accounts?

Log in to your SiteDart account to create email addresses and manage your email accounts. You may log in by visiting https://store.sitedart.net/clientarea.php

Or you can go to sitedarthosting.com and press the login button at the top.

Go to “My Services” and select your email hosting plan. Click the green active button for your email service and press “Accounts”. In this section, you will have the ability to add, delete, and modify your email accounts.

Additional documentation: https://sitedarthosting.com/email-services/email-support/

If you do not see your email service listed then please open a ticket and we would be happy to help.

How do I (and my staff) log into the web-based email?

Visit http://webmail.YourDomainName.com

Type in your email or username and password.

Example:

joe@joestax.com

username: joe

I'm using email software on my devices. What are the settings needed?

To set up Outlook, Windows Mail, Apple Mail, etc.

Email Settings

The username is your email address.

Incoming mail server:

You may use IMAP or POP

IMAP
imap.emailarray.com (Port 993)

POP
pop.emailarray.com (Port 995)

For mobile devices, we recommend using IMAP.

Outgoing mail server:
smtp.emailarray.com (Port 465 OR if issues 587 with STARTTLS)

Incoming and outgoing must use SSL. Sometimes it may say SSL/TLS.

ABOUT THE BASIC PACKAGE

what do I get

As part of your package, you will get the following…

  • 3 Page mobile friendly website
  • 5 Basic Email accounts
  • Basic Search engine optimizations
  • Access to a huge library of images
  • Ability to make basic edits to your site
  • Built in SEO tools
  • HTTPS secured website
  • Enhanced speed

ABOUT THE BUSINESS PLAN

what do I get

As part of your package, you will get the following…

  • 5 Page mobile friendly website
  • 10 Basic Email accounts
  • Basic Search engine optimizations
  • Access to a huge library of images
  • Ability to make basic edits to your site
  • Built in SEO tools
  • HTTPS secured website
  • Enhanced speed
  • Appointments Calendar to allow online scheduling
  • Tax Tips newsfeed provided by Taxing Subjects
  • Newsletter system for up to 2000 subscribers
  • Google Translator…one click to convert your site to many different languages.

ABOUT THE PROFESSIONAL PLAN

what do I get

As part of your package, you will get the following…

  • 6 Page mobile friendly website
  • Powerful Enteprise email with tons of extra storage space for mail and files
  • Basic Search engine optimizations
  • Access to a huge library of images
  • Ability to make basic edits to your site
  • Built in SEO tools
  • HTTPS secured website
  • Enhanced speed
  • Appointments Calendar to allow online scheduling
  • Tax Tips newsfeed provided by Taxing Subjects
  • Newsletter system for up to 2000 subscribers
  • Google Translator…one click to convert your site to many different languages.
  • Analytics within your website dashboard. Measure your web pages traffic and where they are being refered from.
  • Pay Online – allow customers to send payments via Paypal or other payment method.

The following are the terms of service for your new taxPro website

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Terms and Conditions

taxPRO websites can take an estimated 7 to 10 business days for setup. Some restrictions may apply. If your domain already exists elsewhere, this could take longer depending on the registrars updates. We will send a review upon our first edit completion of your chosen design. At this time you may make changes to the HOME page only. If you wish edits to internal pages, extra fees may apply. Make sure to group all changes within one ticket or email. Further emails and adjustments could be billable.

If the website review has not been completed within 10 days, site will be launched as is. It is VERY important to watch for email communications within the first 5 days of development to verify the design matches your needs. Additional changes above the initial iteration may be billable and could delay your launch.

Sites belong to the owner while hosted on our servers. If the subscription is cancelled, licensing fees may apply to move elsewhere. As well, non-payment of the monthly fee can lock your site until all overdue fees are paid.

If you host your site with SiteDart Hosting for a minimum of one (1) year, licensing fees are waived and you gain full ownership of your website and files. You may continue to pay the monthly fee to gain tax information updates, tax tools updates, and software updates. You may move to our Managed plan as well, but only software updates will be done when under this plan.

SSL’s are hosting company specific. Moving the site to another company means you must purchase a new SSL. If your domain is registered elsewhere and you wish to use your DNS, we cannot guarantee our internal SSL will work. You will need to purchase an SSL for proper security.

DNS services are provided by SiteDart Hosting as long as your subscription is current. We use a CDN service for nameservers. The CDN provides a huge performance increase and blocks malicious country access to your site for malicious use. If you wish to have access to your DNS, we cannot guarantee performance, or the safety of your site. Also, if controlling your own DNS, SSL’s may need to be purchased separately. Any issues found with your site when you are in control of your DNS could lead to billable fees.

Email is specific to the hosting company. Non-payment can lead to loss of email services. Email becomes inaccessible until fees are paid. If fees are not paid up within 90 days, all email and website files will be removed and deleted.

SiteDart Studio retains the right to display graphics and other web content elements as examples of their work in their portfolio and as logos on the customers website to display they’re the rightful developer. If you remove any content or make adjustments to your website, some of the above services may not apply. Updates may not be applied, as one example.

We will do basic changes to your website, like address updates, phone numbers, a single image, etc. Anything that requires a “change” to the initial design may be billable. We will offer costs at the time of request.

Our website software is specific to “ONE” office. If you have multiple branches or offices and require information to be added for each office, there could be additional fees. Addons, like the Appointments Calendar will be specific to “ONE” office. It is possible to add additional offices and users to the Calendar. You may add these yourself using our guided training, or if you wish for us to add this information, fees may be involved.

Any additional services not specified in the Description of Services, above, will be charged to the customer on an hourly rate.

Cancellation

By using this service you agree to keep the service for at least one year. This fee pays for the development and hard work our staff commits to building your website. If hosting is terminated early, a fee of $125 will be applied to your account for the Basic and Business plan. $250 for the Professional plan.

If you have not completed your development form and wish to cancel within the first 7 days of purchase, there is no cancellation fee. You may also request a refund of your hosting fees.

Domain names are non-refundable.

Software addons are priced according to a license fee and a labor fee, in a single price. For more information how addons are priced, please open a ticket at https://store.sitedart.net. All addon license fees are non-refundable (as software is not refundable). The labor for an addon may be refunded if done within the first 14 days of purchase or at our discretion.

Payment

All agreed upon charges for service must be paid in full at launch date. Charges and fees are set in your original proposal and as outlined below. Once 48 hours of development has passed, no refunds will be allowed. (This means you completed the development form and we have worked on your site and 2 days have passed).

Site Development

The development cycle starts after selection of design and receipt of billing information, and only during business work days.

Your site is built with a basic set of pages (Welcome, Tax Information, Tax Tools, and a contact page). Depending on the selection of Add-ons you have chosen, your site will be built with that number of pages using prepared content. Images used will be based on the style selected (Business, Leisure, Family). Any additional pages may incur a fee.

  • Allowed changes to content will include-

1. Business Name, Address, Phone Number, Email Address.
2. Replacing images and text on the home page within reason of the design chosen.
3. One color scheme change.
4. Social Media links (up to 5).
5. One submission of the development form.

As part of your agreement, some minor changes are allowed (colors, certain text, etc). Any major design changes beyond original approved design may incur additional costs. Additional changes beyond the initial development form may incur fees.

Designs and content are otherwise provided “As Is”.

Any software issues that arise will be repaired while subscription is active. This does not cover customer tampering. Any plugins or other tools installed by customer will null this warranty.

Any malware found will be cleaned at no cost, unless tampering by customer discovered. One example of this, is the use of simplified passwords or disabling our security plugins. Any repairs will be done at our standard hourly rates.

TaxPRO Add-ons

Refunds are available 24 hours after the purchase of a TaxPRO add-on. After 24 hours we will not honor a full refund.

TaxPRO add-ons are provided “As Is”. If there is a software error please notify us so we can find a solution or a replacement. If any tampering by the customer is discovered then our standard hourly rate will apply to fixing the issue or software.

Any additional modifications or changes to the add-on is subject to our standard hourly rates.

All addons are specific to “ONE” office location. If you need to add additional offices or branches, there may be additional fees.

The SEO service is specific to your region of business. We will first apply search engine optimizations to your City, then your State. You may add one additional City to this mix. If you do not have an office space, then SEO will be your City and State. All attempts will be made to move your ranking in Google search, but not all SEO services are successful. Thus, all SEO should follow the terminology guidelines we provide for the best effect. If you wish to adjust this guideline and use your own terms, please note that we may not be able to move your search placement. For further questions on our SEO service, please use our ticket system at https://store.sitedart.net.

Tax Tips and News are provided by

Taxing Subjects – https://www.drakesoftware.com/blog/

SiteDart Hosting and its affiliates cannot be responsible for any information shared via these outlets. They are strictly informational. Any issues with their provided news feeds should be brought up with the respective news provider at the sites noted above.

ALL SOFTWARE IS PROVIDED AS IS. SITEDART HOSTING WILL ATTEMPT TO RESOLVE ANY ISSUES FOUND TO BE THE FAULT OF THE SOFTWARE. IF A SOLUTION CANNOT BE FOUND, A REASONABLE SOLUTION OR REPLACEMENT WILL BE MADE. ANY ISSUES FOUND TO BE CAUSED BY TAMPERING IS BILLABLE.

Terms are subject to change without notification.